The Future of Retail

Joe Roosa


Retail shopping and the more traditional purchase experience are changing on every level in the corporate sector. Your great grandparents’ primary mode of transportation was likely a horse and buggy. The global change in the last century is more than any in history. To get or stay ahead of the competition, one must adapt to new trends. Retail purchasing and the more traditional purchase experience are changing on every level in the corporate sector. Many conventional brick-and-mortar firms were thought to be facing poor growth or significant declines in what has been dubbed the “retail apocalypse” by some. However, the last mile in delivery and the shopping experience is demanding more physical stores. The Internet has become an indispensable component of our daily activities. “Logging on” has become an integral part of human life, from talking with coworkers and banking online to personal enjoyment and keeping in contact with friends. With the emergence of internet shopping as a quick and cost-effective method to consume, the trend has radically redefined the retail business. While internet shopping has grown in popularity in recent years, the importance of having a physical presence has not waned. It is, in fact, more vital than it has ever been. 

Retail Shopping vs. Online Shopping

The talk about online vs. in-store purchasing has been a popular topic in the past few years, resulting from the proliferation of internet retailers. Online shops have grown in popularity worldwide due to their compelling blend of retail and e-commerce.  

Online Shopping: Electronic commerce (e-commerce) makes it possible for users to purchase items or services directly from merchants over the Internet using a web browser or mobile application. 

Retail Shopping: A retailer, sometimes known as a retail store, is a company whose primary source of revenue is retailing. The process of selling products or services to the ultimate consumer who buys the goods for a non-business purpose is known as retailing. Benefits of Retail Shopping

Here are the benefits local retail stores have on customers: 

Test things or try them on: Some items are simpler to purchase if you can inspect them in person to guarantee good quality. When it comes to fragrances and cosmetics, retailers allow you to test the goods to ensure its appropriate for you. It’s also convenient to try on clothes at the store to determine which style and fit are ideal for your physique. More oversized items, such as eyeglasses and beds, as well as new automobiles, are worth the extra time and effort to evaluate. Even traditional grocery shopping offers advantages, such as the ability to select your fruit and compare labels more quickly. 

Promotions in-store: Customers are drawn to brick-and-mortar businesses via in-store promotions, which help raise brand or product recognition. You may be missing out on temporary discounts on popular services, gifts, and special promotional offers accessible by completing the survey at the bottom of your receipt if you aren’t physically visiting these locations. 

Immediate satisfaction: When you shop in-store, the gratification is instant. There is no waiting for an item to arrive. You get what you need right away, and you don’t have to pay for delivery. Visiting the store and departing with your purchase will entice customers who want to swiftly eliminate items from their shopping list. 

Experience tailored to you: A more personal shopping experience is created when a pleasant and educated sales representative outlines the benefits of an item with an up-close personal view. This experience is especially true at smaller, specialty stores, where you’ll almost certainly speak with someone who knows a lot about the items. Personal suggestions and professional advice may be valuable for various shopping, from bookshops to automobile dealerships. 

Retail stores bring more significant traffic to your online store: According to the International Council of Shopping Centers, when a company establishes a new physical store location, online traffic grows by 37% the following quarter. When shops create new brick-and-mortar stores, the number of online mentions of the brand and online searches increase considerably, according to L2’s research “Death of Pureplay Retail.” 

Returns are reduced in Retail stores: Physical store purchases are less likely to be returned than internet purchases. “Shoppers return 5-10% of in-store purchases but 15-40% of online purchases,” says David Sobie, co-founder, and CEO of Happy Returns. Allowing customers to exchange or return products purchased online in-store can also help merchants minimize the cost of returns by reducing shipping and transportation expenses. Consumers enjoy it, too: according to the National Retail Federation, 80% of buyers prefer to return things at a store rather than mail them back.

Benefits retail stores have on the community include:

Local Economic Stimulus: Because locally-owned companies frequently purchase from other local businesses, service providers, and farmers, more money stays in the community when you shop at locally owned businesses rather than nationally owned enterprises. Buying local helps other companies and the local tax base and keeps monies in the community. 

Environmental Impact Is Reduced: Small local businesses frequently set up shop in the town/village center, giving a centered diversity that is far better for a community’s walk score than retail malls outside of town. Sprawl, traffic, habitat loss, and pollution are reduced as a result. 

Local businesses provide the majority of new jobs: The significant employers in the country are small local enterprises. Furthermore, the more employees in your neighborhood, the fewer people will have to commute, resulting in more time and less traffic and pollution. 

Local business owners invest their efforts into the community: Local companies are owned by residents, who are less inclined to leave and more involved in the community’s well-being and future. They support the local schools, little leagues, local sporting teams, volunteer firefighters, food banks, and more.

Public Benefits Far Outweigh Public Costs: The public good outweighs the general cost. In comparison to chain retailers, local companies make use of lesser infrastructure and make better use of public resources. 

Unique businesses create character and prosperity: Your local community’s distinct character is largely shaped by the businesses that operate there, which has a significant impact on your general contentment with where you live and the value of your house and property. 

You are more important: We speak a lot about “voting with your pocketbook” or exercising influence via your shopping decisions. While it’s true that businesses respond to their consumers, your beliefs and wants have a far more significant impact on your small neighborhood company than the big box retailers. 

How Retail Stores help the local community with last-mile delivery

Customers may order your items online and deliver them right to their front door inside the same neighborhood. Last-mile delivery can be used as a substitute for in-store purchasing or pickup. Having a local store makes it easier for customers to purchase or have items delivered, which is a terrific way to stand out from the competition while acquiring new customers and increasing sales. It’s also a great approach to keep in touch with your current, loyal local consumers. 

Last-mile delivery is a great approach to provide your customers with a more personalized brand experience. Customers who purchase locally want a personalized experience that you can’t get in an online experience. Last-mile delivery is one method to give them that personal experience.